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Making Appointments

circled_dayYou may either make an appointment by telephoning or by calling personally at the surgery. 

Routine appointments are given at the earliest available time. 

Appointments are made at ten-minute intervals and are for one patient only – if you have other family members who need to see a doctor please mention this when making your appointment. 

If you feel that your problem is medically urgent please telephone as soon as possible after 8.30am in the morning – the phones are busy so please keep trying.

Doctors undertake telephone triage consultations for urgent calls each morning - a doctor or nurse practitioner will phone you back to discuss your symptoms, and may invite you to the surgery if an appointment is necessary. 

There is a high demand for appointments -

  • Book an appointment only if it is possible for you to keep it.
  • Be on time for your appointment 
    - if you think you may be late phone the surgery as soon as possible
    - if you arrive late for your appointment you may not be seen 
    -  If you find that you are unable to keep an appointment phone and cancel it as soon as possible so that it may be used by another patient.
  • If you miss an appointment due to circumstances out of your control - phone to discuss your non-attendance as soon as possible. 

If you do not attend 3 booked appointments in up to 6 months, without contacting the surgery to cancel, you will be sent a warning letter stating that if this pattern is repeated within the next 6 months you will be removed from our practice list.

 
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